Pursuant to article L121-20 of the Consumer Code (Code de la Consommation), Buyers have a fourteen-day cancellation period from the delivery of their order to exercise their right of cancellation and return the product to the Seller in exchange for a refund without any cancellation fee, except for the costs for returning the item, which remain at the expense of the Customer.
Contact us at firstname.lastname@example.org to get a return form.
To return a product, don't forget to include:
- a copy of the invoice
- the faulty product or item, in its original packaging.
Items must be returned in their original packaging without having been used and with the specified documentation. Items returned by the customer incomplete, ruined, damaged or dirty will not be accepted.
Products ordered from the online boutique cannot be exchanged at a centre or point of sale that distributes Nailstation Paris products.
1. If the customer has already received their order:
Within the 14 day cancellation period, the Seller will refund all payments received for the order, including the delivery fee, within 14 days of the customer's request. However, the Seller reserves the right to defer the refund until all the returned products have been received. The refund will be made by crediting the customer's bank account associated to the bank card used to pay for the order or to the PayPal account if the order was paid for via PayPal.
In the event of the partial return of the products ordered or an error in the customer's delivery address, the initial delivery costs will not be refunded.
2. If the order has not yet been shipped:
Within the 14 day cancellation period, the Seller will refund all payments received for the order without excessive delay and in any case, within 8 days of the customer's request.
3. Promotional offers:
Customers may benefit from a conditional promotional offer on the Website, allowing them to obtain a discount. When a customer returns only part of the items that allowed them to benefit from the promotional offer, they will be refunded an amount equivalent to the price of the returned product less the amount of the discount applied initially, which the customer is not entitled to claim.
Likewise, customers may benefit from a gift for purchasing one or more products. Should the customer return this product or part of these products, they will also have to return the gift they received.